Research

Our Research

At Corro®, we have set ourselves the task of fundamentally rethinking how organisations communicate. To do that, we’re undertaking an ambitious global research program to gain deep insights into the challenges and opportunities to improve communication in the workplace.

Led by Corro’s Head of Research, Dr Alan Davison (former Dean of the Faculty of Arts and Social Sciences at the University of Technology Sydney), our research agenda is driven by the pursuit of rigorous qualitative and quantitative insight into the complex nature of communication in a hyper-connected world, one in which our current systems are failing the modern workplace. We're examining how people actually experience communication tools at work, and why greater connectivity doesn't simply lead to better communication.

These insights ground our understanding of the problem we're building Corro to solve, and they shape our product decisions. Research is foundational to Corro, in both our product and our identity as a company.

For our design and pilot partners, this becomes something more specific: a tailored, in-depth look at how their organisation communicates, the platforms they rely on, the behaviours these create, and the impact on productivity. Drawing on quantitative surveys, qualitative interviews, and academic collaboration, all part of our broader research program, we build a systems-level understanding unique to each partner.

The Hidden Cost of Fragmented Workplace Communication

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A five-country study of what fragmented communication systems really costs, and why the problem is structural.

Our first major report, The Hidden Cost of Fragmented Communication, reveals the significant, and largely hidden, cost of communication systems still rooted in email, a legacy technology no longer fit for purpose.

We surveyed more than 2,500 workers across five countries (Australia, New Zealand, Singapore, the United Kingdom, and the United States), spanning a wide range of industries, roles, and organisation sizes, to explore how digital tools shape their everyday work. The findings inform our product design, and they matter well beyond it: the friction between greater connectivity and genuine communication is a problem everyone now confronts, and one no single organisation can solve alone.

The launch of this paper is a first step towards bringing key stakeholders together, to share what we're learning and collectively build a more secure, more productive future for communication. The Hidden Cost of Fragmented Workplace Communication is being released in August 2026.

If you’re interested in reading the full report, please contact us at hello@corro.co or receive the executive summary via the link below.

What's inside

Why fragmentation is designed into modern work, not a failure of individuals
The significant hidden productivity cost of searching, following up, switching, and duplicating
How work is quietly migrating into personal apps and personal AI, beyond the organisation's view
What leaders need to know

The Hidden Cost of Fragmented Workplace Communication - Executive Summary

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Research collaboration

Corro is committed to working with organisations that want to test our findings against their own experience. We're seeking sector and industry bodies interested in sector-specific research programs, and government agencies engaged in workforce productivity and digital economy strategy. We're also seeking research partners to co-fund the next survey wave, expanding the research longitudinally and geographically, with planned coverage including Canada and selected countries in Europe and Asia, so we can track how these patterns shift as technology and workplace practices evolve.

Organisations, industry bodies and policy agencies are invited to reach out, please contact us at hello@corro.co

Get in touch

Get in touch

We want to work with organisations that care about security, sovereignty and improving how people actually communicate.

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Our Research

At Corro®, we have set ourselves the task of fundamentally rethinking how organisations communicate. To do that, we’re undertaking an ambitious global research program to gain deep insights into the challenges and opportunities to improve communication in the workplace.

The Hidden Cost of Fragmented Workplace Communication

Research collaboration

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