The Hidden Cost of Fragmented Workplace Communication

A five-country study of what fragmented communication systems really costs, and why the problem is structural.

‍What's inside

  • Why fragmentation is designed into modern work, not a failure of individuals
  • The significant hidden productivity cost of searching, following up, switching, and duplicating
  • How work is quietly migrating into personal apps and personal AI, beyond the organisation's view
  • What leaders need to know
    ‍
Sara Goldsworthy
Founder & CEO
Alan Davison
Head of Research & Capability

Click to read the Executive Summary above.

Our first major report, The Hidden Cost of Fragmented Workplace Communication, reveals the significant, and largely hidden, cost of communication systems still rooted in email, a legacy technology no longer fit for purpose.

We surveyed more than 2,500 workers across five countries (Australia, New Zealand, Singapore, the United Kingdom, and the United States), spanning a wide range of industries, roles, and organisation sizes, to explore how digital tools shape their everyday work. The findings inform our product design, and they matter well beyond it: the friction between greater connectivity and genuine communication is a problem everyone now confronts, and one no single organisation can solve alone.

The launch of this paper is a first step towards bringing key stakeholders together, to share what we're learning and collectively build a more secure, more productive future for communication.

If you’re interested in learning more, please contact us at hello@corro.co.

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Sara Goldsworthy
Founder & CEO
Sara Goldsworthy
Founder & CEO
Alan Davison
Head of Research & Capability